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Customer test

Welcome to the LME Group Customer Test webpage. This page aims to provide all information relating to our Customer Test service and environments.

Customer Test support hours 08:00 – 18:00 (UK hrs) Monday - Friday except for UK Bank Holidays

Note that for UK Bank Holidays, LME systems such as LMEselect, LMEsmart and LMEmercury will be unavailable.

Scheduled maintenance are planned for Thursdays between the hours of 00.00-12.00 (UK hrs). Although we will always aim to plan for this day and times, there may be occasions when we need to plan maintenance on different days and times depending on the nature or urgency of the maintenance.

As well as appearing in the System Status Notification section below, a note informing users of upcoming scheduled maintenance will also be added to the LME Group General Update weekly email sent by the LME Relationship Management team every Friday.

System Status Notification     

Upcoming Christmas New Year Shutdown of LMEmercury MTA and MTB

Scheduled Maintenance and Shutdown: Please be aware that due to maintenance and the upcoming Christmas and New Year UK Bank Holidays, LMEmercury in MTA and MTB will be shut-down from end of day Friday 16 December 2022 until start of day Tuesday 3 January 2023. Note that both MTA and MTB will be cleared down of all trades and positions during the shut-down.

 

System Status Table

System MTA MTB Environment information
LMEselect

System available

System unavailable

 

LMEsmart

System available

System available

 

LMEmercury

System available

System available

 See note above
LMEsword System unavailable

System available


LMEsource

System available

System unavailable  
LMEprism

System available

System unavailable
LMEsftp(UDG)

System available

System available


LMEsftp

System available

System available


Environment Availability

LMEselect 00:45 (pre-open) – 19:00 (Base metals) 20:00 (Precious metals) LMEselect: Orders can be entered into LMEselect from 00:45 (pre-open) through to 19:00 (Base metals) 20:00 (Precious metals)
LMEsmart 01:00 – 20:00

LMEsmart: Trades resulting from above orders transfer to LMEsmart for matching from 01:00 to 20:00

LMEsmart: Trades can be entered into LMEsmart from 01:00 to 20:00

LMEmercury 07:30 – 20:30 LMEmercury: Matched trades transfer to LMEmercury from 07:30 to 20:30
07:30 – 20:00 End to end testing available

 

Points of note

  • As per LME Notice 20/169 LMEselect, LMEselectMD and LMEsource are no longer available in MTB environment.

  • LMEsword is only available in MTB.

  • LMEprism is only available in MTA.

LMEsmart GUI – To remediate display issues observed on the Trade Management and Trade History screens of the LMEsmart GUI, the LME installed a patch on both the member test and production environments in June 2022.

The supported versions are Google Chrome and Microsoft Edge namely:

  • Google Chrome V1001
  • Microsoft Edge V1001

Please also be aware that Microsoft Internet Explorer 11 end of life was on June 15, 2022 and thus is no longer supported.

1The LMEsmart GUI is officially supported on the Google Chrome (100.0.4896.127), Microsoft Edge (100.0.1185.50). The GUI may work on later versions of the above browsers but has not officially been tested on these. The GUI may work on other browsers but is not officially supported on these.

 
 

Contact us

Please email customertest@lme.com for all questions relating to the customer test environments.

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